Politique d’expédition

Shipping Policy

Last updated: 17 October 2026

Where we ship

We currently ship to all EU countries. We don’t ship outside the EU at the moment. Some territories that belong to EU member states but lie outside the EU customs area (for example the Canary Islands, Ceuta and Melilla, the French overseas departments and the Åland Islands) are not available.

Outside the EU and would like to buy a sink? Email us at contact@sinkly.eu and we’ll see what we can do. Please note that customs duties and import taxes may apply in that case.

Processing time

We dispatch orders within 1-2 business days (Monday to Friday, excluding public holidays in Poland). Every sink is carefully packed before it leaves us.

Shipping costs

Free shipping on all orders. The price you see at checkout is the full price. There are no hidden fees.

Delivery times

Once dispatched, delivery usually takes 3-6 business days, depending on the destination country. These are estimates, as delays can sometimes happen on the carrier’s side.

Carrier and tracking

We ship from Poland. As soon as your order is dispatched, you’ll receive an email with a tracking number so you can follow your parcel.

Customs, duties and taxes

All deliveries stay within the EU, so no customs duties or import fees apply.

Delivery address

Please double-check your address at checkout. If you need to change it, email us as soon as possible with your order number. We can only change it before the parcel is dispatched.

Delayed or lost parcels

If your tracking hasn’t updated for 7 days, or the expected delivery date has passed, email us with your order number and we’ll investigate it with the carrier. We are responsible for your parcel until it is delivered to you. If it is confirmed lost, we will send you a replacement or issue a full refund.

Damaged in transit

Our sinks are made of glazed steel, which is very tough but can chip if the parcel is handled roughly. Please check the parcel when it arrives. If the sink is damaged, take photos of the packaging and the sink and email them to us with your order number. Letting us know as soon as possible, ideally within 7 days of delivery, helps us resolve the issue with the carrier faster. This does not affect your statutory rights.

Local pickup

We don’t offer local pickup. All orders are shipped.

Returns

For returns and refunds, see our Return and Refund Policy - https://sinkly.eu/policies/refund-policy.

Company Information
Company Name: Mrozart Jakub Mrozowski
Address: Nasypowa 3/51, 81-177 Gdynia, Poland
Tax ID (NIP): 9581767020
Registered in the Central Register and Information on Economic Activity (CEIDG), Poland
Email: contact@sinkly.eu
Phone: +48515906043