Returns & Refund Policy

(Last updated: 17 October 2026)

We want you to love your new sink as much as we do. If something isn’t quite right, don’t worry - this page explains how returns and refunds work, what your rights are, and how we can help. If you have any questions, just reach out to us at contact@sinkly.eu.

Right of withdrawal

If you are a consumer (or are otherwise entitled to it by law), you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods.

To exercise this right, you must inform us of your decision by an unequivocal statement, for example an email to contact@sinkly.eu. To meet the deadline, it is sufficient to send your statement before the withdrawal period has expired.

When contacting us, please include your order number. This helps us process your request faster.

Returning the item

To initiate a return, please email: contact@sinkly.eu

Include:

• Order number
  

• Photos (if the item is defective or damaged)

Once reviewed, we will provide:

• Detailed return instructions

• A return authorization confirmation

• A prepaid label (only if applicable)

Returns sent without prior authorization may not be accepted.

We recommend using a tracked shipping service, as we may withhold your refund until we receive the goods or you provide proof of having sent them.

Condition of returned goods

You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning, as you would in a shop. You are liable for any diminished value of the goods resulting from handling beyond that, for example if the sink has been installed, sealed or used. In that case we may reduce the refund accordingly.

Refunds

If you withdraw, we will reimburse all payments received from you, including the cost of the original delivery (except any additional cost resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Lost or Missing Orders

If your package has not arrived, please contact us immediately; we take such cases very seriously. We will initiate an investigation process with the courier.

Your statutory rights

This policy does not limit or exclude any mandatory consumer rights you have under applicable law.

Company Information:
Company Name: Mrozart Jakub Mrozowski
Address: Nasypowa 3/51, 81-177 Gdynia, Poland
Tax ID (NIP): 9581767020
Registered in the Central Register and Information on Economic Activity (CEIDG), Poland
Email: contact@sinkly.eu
Phone: +48515906043